Privacy Policy

Information we collect

Identity and KYC information you provide when opening or maintaining an account: name, date of birth, address, National ID (NID), e-TIN, BO account details, photograph, signature, nominee details, and bank account information, together with supporting documents you upload.

Contact information such as your phone number and email address, used for account servicing, one-time passwords (OTP), verification, and communication.

Transaction and portfolio information relating to your investments with us, including subscriptions, redemptions, statements, and tax records.

Communication records, including messages, media, and enquiries you send us through the portal, email, or WhatsApp.

Website usage information collected through cookies and analytics, as described in our Cookie Policy.

How we use your information

To provide and administer our investment products and services, process transactions, and issue statements and tax certificates.

To verify your identity and meet our legal and regulatory obligations, including Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) requirements under Bangladesh law.

To secure your account, including sending one-time passwords and security notifications.

To communicate with you about your account, transactions, and support requests, and — only where you have opted in — to send you marketing and promotional information.

To improve our website and services and understand how they are used.

Communications and WhatsApp

We may contact you by email, SMS, and WhatsApp. WhatsApp is used for one-time passwords, verification, transaction and statement notifications, and customer support. Where you have given consent, we may also send marketing messages via WhatsApp.

You can opt out of marketing communications at any time — for WhatsApp, by replying STOP to a marketing message, and for email by using the unsubscribe link. Opting out of marketing does not affect essential service messages such as OTPs and transaction alerts, which are necessary to operate your account.

Messages and any media you send us through our official channels are stored securely and used only to service your request and meet our record-keeping obligations.

How we share your information

We do not sell your personal information. We share it only as necessary: with regulators and authorities such as BSEC, the Central Depository Bangladesh Limited (CDBL), and tax authorities where required by law; with banks and payment partners to process your transactions; and with trusted service providers who help us operate our platform (for example, secure cloud hosting and messaging infrastructure) under confidentiality obligations.

We may also disclose information where required by law, regulation, court order, or to protect our rights, property, or the safety of our clients.

Data security and storage

We apply technical and organisational safeguards to protect your information, including encryption in transit, access controls, private (non-public) storage for identity documents and uploaded files, malware screening of uploads, and audit logging of sensitive access.

Your data is hosted on reputable cloud infrastructure. We restrict access to authorised staff on a need-to-know basis.

Data retention

We keep your personal information for as long as your account is active and thereafter for the period required to meet our legal, regulatory, tax, and record-keeping obligations under BSEC and AML regulations, after which it is securely deleted or anonymised.

Your rights and choices

You may request access to, or correction of, the personal information we hold about you, and you may opt out of marketing communications at any time. Some information must be retained to meet regulatory obligations even if you close your account.

To exercise any of these rights, contact us using the details below.

Cookies

Our website uses cookies and similar technologies for essential functionality and analytics. Please see our Cookie Policy for details and your choices.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected], or write to Ekush Wealth Management Limited, Apt A3, House 17, Road 1, Block A, Niketan, Gulshan 1, Dhaka 1212, Bangladesh.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.